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Frequently Asked Question (FAQ)
If I mistakenly get a 30-day trial license, how do I recover?
When no license key has been applied to a host system, the default is a 30-day trial. Re-apply the
license key provided as for some reason it may not have taken if previously applied. If there is still a
problem, contact the Dot Hill System Administrator to repair the original key, re-distribute and re-apply to
the target host system.
How do I replace a “tainted” key?
Contact the Dot Hill System Administrator to repair the original key, re-distribute and re-apply to the target
host system.
What tools are available for license key inquiry?
To view the license level using the RAIDConsole GUI,
From the Options drop-down menu, select License.
Right-click on the Controller Group. Choose Properties and click the License button
The panel will display the license level (i.e., RAIDCore Basic) and license type (e.g., permanent or trial)
To view current license information using the CLI, use the bcadm --license or bcadm -L command.
bcadm --license --swl-view
bcadm –L –sv
What if a customer/integrator reinstalls the operating system?
If a customer has reinstalled a host’s operating system (for example, due to a system crash), the trusted
storage on the host will be lost. Activation will need to be reconfigured by re-applying the activation key
for that host.
What if a customer/integrator replaces the motherboard?
If a customer has replaced the system motherboard, activation will need to be reconfigured by re-applying
the activation key for that host.
What if a customer/integrator replaces a disk drive?
If the disk being replaced is not the boot drive, then no further action is required (i.e., the activation id
does not have to be re-applied). If the drive being replaced is the OS boot drive, then the OS will have to
be re-installed and the activation id for that host re-applied.
How do I upgrade from one level of RAIDCore to another?
TYAN only offers the RAIDCore Basic solution for use on their motherboards. Dot Hill currently does not
offer any upgrade option available to change from RAIDCore Basic to any other Dot Hill RAIDCore
solution.
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